This Privacy Policy outlines how Levana Travels & Tours collects, uses, and protects your personal information when you use our services or website. As a Lagos-based agency, we are committed to compliance with the Nigeria Data Protection Act (NDPA) and global best practices.
1. Information We Collect
To provide seamless travel experiences, we collect personal details including:
- Identity Data: Full name, passport details, nationality, and date of birth (required for flight and visa processing).
- Contact Data: Email address, phone number, and physical address.
- Financial Data: Payment card details and billing information (processed through secure, encrypted gateways).
- Travel Data: Flight preferences, frequent flyer numbers, hotel bookings, and dietary or medical requirements.
2. How We Use Your Information
We use your data strictly for travel-related purposes:
- Booking & Reservations: To secure flights, hotels, and tour packages.
- Communication: To send booking confirmations, itinerary updates, and travel alerts.
- Visa Support: To assist with documentation required by embassies and consulates.
- Personalization: To tailor travel recommendations to your specific interests and past preferences.
3. Sharing of Information
We only share your data with trusted third parties necessary to complete your travel arrangements:
- Airlines & Hotels: To confirm your reservations.
- Embassy/Visa Processing Centers: As required by law for international travel.
- Service Providers: Technology partners who help us manage our booking ecosystem securely.
Note: We never sell your personal data to third-party marketers.
4. Data Security
We implement industry-standard security measures, including SSL encryption and secure servers, to protect your information from unauthorized access, loss, or theft. Our staff is trained in data confidentiality to ensure your privacy is maintained at every level of our operations.
5. Your Rights
As a client of Levana Travels & Tours, you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your data (subject to legal or contractual obligations).
- Opt-out of promotional emails at any time.
6. Cookies & Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser at any time.
7. Changes to This Policy
Levana Travels & Tours reserves the right to update this policy to reflect changes in our services or legal requirements. We will notify clients of significant changes via our website.
8. Contact Us
If you have questions regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer at: